> ## Documentation Index > Fetch the complete documentation index at: https://docs.veriflowapi.com/llms.txt > Use this file to discover all available pages before exploring further. # Faq # FAQ ## General ### What professions does VeriflowAPI currently support? VeriflowAPI screens providers in all 50 US states via NPPES (identity/NPI) and OIG (federal exclusions), with deep state-level license data for **seven states**: Texas, Florida, Illinois, Washington, Colorado, Connecticut, and Alabama. California and New York are on the roadmap; nursing/pharmacy expansion and additional states are added based on demand. Email [support@veriflowapi.com](mailto:support@veriflowapi.com) to request priority support for a specific profession. ### How accurate is VeriflowAPI? VeriflowAPI pulls directly from authoritative government databases — NPPES, OIG, and state medical boards. Accuracy is as good as the source data. We normalize and validate data on ingestion to reduce errors from inconsistent source formatting. For high-stakes decisions, we recommend using both NPI and DOB in your request to maximize match accuracy. ### Can VeriflowAPI verify providers in all 50 states? Yes, for federal NPI and OIG screening (nationwide). For full state-level license status — including expiry date and disciplinary history — we currently support seven states: Texas, Florida, Illinois, Washington, Colorado, Connecticut, and Alabama. Other states return `status: "unsupported_state"`. Additional states are added based on customer demand. ### Do you support international license verification? Not currently. VeriflowAPI is focused on the US market. Canada and UK are on the roadmap for 2027. *** ## Technical ### What happens if a government site is down? VeriflowAPI serves cached data when a source is temporarily unavailable. The response will include `"cached": true` and `"source_live": false`. The `cache_expires_at` field tells you when fresh data will next be attempted. Our 99.9% uptime SLA covers our API availability, not the availability of individual government source sites. ### How do I know if my result is from cache or live? Check the `cached` and `source_live` fields in the response: ```json theme={null} { "source_live": false, "cached": true, "cache_expires_at": "2026-02-21T10:30:00Z" } ``` ### What does `verified: false` mean exactly? `verified: false` means one of the following: * Provider was not found in any checked sources (`status: "not_found"`) * License status is not active (`status: "inactive"`, `"suspended"`, `"expired"`, or `"revoked"`) * Provider is on the OIG exclusion list (`oig_excluded: true`) Always check the `status` and `oig_excluded` fields for the specific reason. ### Can I use VeriflowAPI for non-medical professions? Not yet. Medical doctors are the current focus. Nursing, pharmacy, legal, and contractor licenses are in active development. ### What is the difference between `disciplinary_flags` and `oig_excluded`? * `disciplinary_flags: true` means the provider has disciplinary actions on record with their state medical board. This could be a warning, probation, or other board action. It is a signal that requires human review — not necessarily a disqualifier. * `oig_excluded: true` means the provider is on the federal HHS exclusion list. This is a hard disqualifier. You cannot employ or contract with this provider if you receive federal healthcare funding (Medicare, Medicaid). *** ## Billing ### Is there a free trial? Yes. Each new account receives 100 free verifications with no credit card required. After your trial, you will need to select a paid plan to continue. ### Can I upgrade or downgrade my plan? Yes, at any time. Plan changes take effect at the start of your next billing cycle. ### What happens if I exceed my monthly quota? On Production and Scale plans, requests above your quota are charged at the overage rate for your plan. We will notify you by email when you reach 80% and 100% of your quota. Enterprise plans include unlimited verifications with no overage charges. ### Do you offer annual billing? Yes. Annual plans are available at a 15% discount. Contact [support@veriflowapi.com](mailto:support@veriflowapi.com) to set up annual billing. *** ## Compliance ### Do you offer a Business Associate Agreement (BAA)? Yes, on Scale and Enterprise plans. Email [support@veriflowapi.com](mailto:support@veriflowapi.com) with subject "BAA Request" to get started. ### Is VeriflowAPI HIPAA compliant? VeriflowAPI handles publicly available government data, not Protected Health Information (PHI). However, we can sign a BAA for Scale and Enterprise customers who require it as part of their compliance framework. See our [Compliance](/compliance) page for full details. ### How long do you retain verification records? All verification records and certificates are retained for 7 years from the date of issue, in line with standard healthcare compliance record retention requirements. *** ## Support ### How do I get support? Email **[support@veriflowapi.com](mailto:support@veriflowapi.com)**. We respond to all inquiries personally — no ticket system, no bots. Scale and Enterprise customers have access to a dedicated Slack channel for real-time support. ### Do you have a status page? Yes. Check **status.veriflowapi.com** for real-time API status, source availability, and incident history. ### Can I request a new feature? Yes. Email [support@veriflowapi.com](mailto:support@veriflowapi.com) with your feature request. We prioritize based on customer demand and strategic fit.